Working at 16 Cleeve Hill
Downend, Bristol, BS16 6HN
Operated by Milestones Trust
5 bedsResidential homesSupported living
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong leadership and a positive culture where staff feel valued and proud, but no structured activities and manager covering shifts hold it back."
Safety & Risk
8/10
✓
Policies, procedures, records and practices demonstrated medicines continued to be managed safely. There had been no significant errors... evidence of learning from incidents
Staff Culture
8/10
✓
Staff thoroughly enjoyed working at the home... Comments included, 'I love what I do and I feel proud', 'I enjoy working here and making a difference' and 'I feel valued by the manager and other colleagues'
Staffing Levels
6/10
✓
Staff confirmed there were sufficient numbers of staff on duty to ensure people were safe and choices and preferences were promoted and respected
Training & Dev
6/10
✓
Staff received regular supervision and the training needed to meet people's needs. Staff confirmed that the induction and subsequent training they received was effective
Management
8/10
✓
The manager led by example, they were readily available... Staff told us they were listened to and felt valued... Comments from staff included, 'I find the manager very approachable, she is one of the best managers I've had'
Programmes
4/10
!
People were moving freely around their home, socialising together and 'popping out' to local amenities
Points to consider
No activities coordinator or structured programmes, so the role is mostly routine care with basic outings to local shops
People were moving freely around their home, socialising together and 'popping out' to local amenities
Staffing is adequate but the manager sometimes covers vacant shifts
The manager also covered vacant shifts, when other staff members were not available
Only standard training and regular supervision, no specialist courses or funded qualifications
Staff received regular supervision and the training needed to meet people's needs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews