Working at 16 Balnacraig Avenue (The Leaves)
Neasden, London, NW10 1TH
Operated by Voyage 1 Limited
7 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Approachable management and stable staffing with no agency use create a positive team, but training lacks specialist courses and activities need a dedicated coordinator."
Safety & Risk
7/10
✓
Staff trained and understood safeguarding... Risk assessments up to date and reviewed... Medicines managed safely with audits and administration in pairs... Effective incident recording and audits to learn lessons.
Staff Culture
7/10
✓
Staff told us they worked as a team and had a desire along with the management team to provide safe and effective care... the registered manager had made a positive change to the overall atmosphere and team work... Relatives and staff felt able to raise concerns.
Staffing Levels
8/10
✓
The registered manager told us, that the service is fully staffed and currently does not use any agency staff... 'Shifts are flexible and we can always ask for extra staff if people have appointments.' Robust recruitment procedures followed with references and DBS checks confirmed.
Training & Dev
6/10
✓
New staff received an in-depth induction... shadowing experienced staff. Records showed staff had completed a range of training... Staff were positive about the training... Records of staff supervision showed this had been regularly undertaken and appraisals annually.
Management
8/10
✓
One relative described the management as, 'Easy to talk to and approachable.' Staff told us that the registered manager had made a positive change to the overall atmosphere and team work... 'She is very open and always there for advice.'
Programmes
6/10
✓
People accessed day centres, walks, lunch out... visited regularly by a music therapist, aroma therapist and physiotherapist... supported to access community activities, places of worship, cultural festivals... planning holidays.
Points to consider
Staff get standard induction, shadowing, and a range of training with supervision, but no specialist courses, funded qualifications, or career pathways mentioned.
New staff received an in-depth induction. In addition to specific training, they spent time shadowing experienced staff... Records showed staff had completed a range of training... supervisions regularly undertaken and appraisals annually.
Activities include therapists, outings, and community access but no dedicated coordinator or named specialist programmes to make the role more varied.
The service was visited regularly by a music therapist, aroma therapist and physiotherapist for activities... going for walks or going out for lunch... planning holidays together with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews