Last updated: 10 February 2026
"Staff feel respected, supported and valued in a good team, but no registered manager, poor recruitment checks and unsafe medicines management hold it back."
People did not always have their medicines managed safely... 11 gaps [in medicine administration record charts]... repeated breach of Regulation 12.
Staff felt respected, supported and valued by the manager... 'We work as a team and it is a good team. We help each other out'.
The registered person did not use safe recruitment procedures... gaps and inaccuracies in employment histories and missing current photographs... no evidence that staff files included a Disclosure and Barring Service (DBS) check.
out of date training for certain topics and lack of records for staff's competency and knowledge checks... no further information was provided.
The service did not have a manager registered with the Care Quality Commission.
Staff supported people to take part in activities and pursue their interests in their local area with people who had shared interests.
No permanent manager in post, so leadership and oversight are unreliable day to day.
The service did not have a manager registered with the Care Quality Commission.
Medication safety problems like gaps in records, missing doses, and expired stock make handling meds riskier.
We reviewed medicine administration record charts... and found 11 gaps... a bottle of eye drops not dated when it was opened... one dose of medicine was not in the pack.
Recruitment checks are poor with missing DBS records and employment history gaps, so you work with staff not fully vetted.
The registered person did not use safe recruitment procedures... no evidence that staff files included a Disclosure and Barring Service (DBS) check... gaps and inaccuracies in employment histories.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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