Working at 15 Manor Crescent
15 Manor Crescent, West Byfleet, KT14 7EN
Operated by Glenholme Specialist Healthcare (Southern Region) Ltd
4 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel like a valued family with supportive management, but agency staff use and basic training hold it back."
Safety & Risk
7/10
✓
Staff understood their roles in safeguarding... Risks to people were assessed... process to identify learning from accidents, incidents... Medicines were safely managed
Staff Culture
8/10
✓
Staff morale was good... 'I feel like we are a great team... The staff are like a family. We are like one big family.' 'I do feel valued'
Staffing Levels
6/10
✓
There were sufficient staff to ensure that people's needs were being met... Staff told us they felt there were sufficient staff at the service. 'We can get things done... enough attention to people'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: New staff received an organisational induction in line with the Care Certificate... Staff received supervision with their line manager
Management
7/10
✓
Since the last inspection a new registered manager had been recruited... Staff were very happy with the management team... 'everything changed and it's great. We can't thank them enough. I feel like I have flown'
Programmes
6/10
✓
Per 2019 comprehensive inspection: supported to attend live filming of television shows... going shopping and attending concerts... gardening... charity event... community activities
Points to consider
Staffing levels are enough but they sometimes use agency workers and are still recruiting permanent staff.
where it was necessary to use agency staff, they had an agreement... they were actively recruiting for more substantive staff
Training is standard with induction and supervision but no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: New staff received an organisational induction in line with the Care Certificate... good access to training... Staff received supervision
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews