Working at 14 Thornholme Close

Staff told us they felt valued, and they were positive about the support they received. They told us, “Yes, I am treated fairly. I do feel valued, very much” and “I have really grown since I have been here. It has been good for me…It is a good company to work for; they are very supportive.”

The service had enough staff, and they did not use agency staff. There was a consistent staff team in place who knew people’s needs well. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.

Leaders were visible and available. They led by example, modelling inclusive behaviours, open and cooperative relationships. Staff told us, “[Management] are always here. The registered manager is very humble and will do all the tasks we do”