Last updated: 10 February 2026
"Visible leaders, stable staffing with low turnover and staff feeling valued, but limited activities and initial safety reporting issues."
The provider had a proactive and positive culture of safety, based on openness and honesty. However, the incident forms we reviewed lacked the required detail... Systems for identifying and reporting safeguarding concerns were not always effective. The CQC had not always been notified of key incidents. These were all submitted during the assessment.
Staff told us they felt valued, and they were positive about the support they received. They told us, “Yes, I am treated fairly. I do feel valued, very much” and “I have really grown since I have been here. It has been good for me…It is a good company to work for; they are very supportive.”
The service had enough staff, and they did not use agency staff. There was a consistent staff team in place who knew people’s needs well. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.
Staff received the support they needed to deliver safe care. This included induction, supervision, appraisal and support to develop. Staff were very positive about the support they received. “The training has been very good and has helped me a lot. This is my first time working in care. The support given is very good.”
Leaders were visible and available. They led by example, modelling inclusive behaviours, open and cooperative relationships. Staff told us, “[Management] are always here. The registered manager is very humble and will do all the tasks we do”
Staff supported people to take part in activities and to pursue their interests in their local area. People had regular access to the community and helped to plan the activities they wanted to participate in each week.
Staff support community outings and weekly activity planning, but no dedicated coordinator or specialist programmes to add variety beyond personal care.
Staff supported people to take part in activities and to pursue their interests in their local area. People had regular access to the community and helped to plan the activities they wanted to participate in each week.
Incident reports and debriefs lacked detail at first, and regulators were not always notified promptly, though these were fixed during the inspection.
The incident forms we reviewed lacked the required detail... The Care Quality Commission (CQC) had not always been notified of key incidents. These were all submitted during the assessment and measures taken to ensure future compliance.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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