Working at 135 Tennyson Road
135 Tennyson Road, Luton, LU1 3RP
Operated by Advance Housing and Support Ltd
4 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"A passionate culture with supportive management and enough skilled staff, but basic activities without a dedicated coordinator and standard training hold it back."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems in place. Staff assessed risks to people's health and welfare such as going out alone and the use of topical creams.
Staff Culture
8/10
✓
One staff member said, 'It's one of the best places I've ever worked.' They described the other staff as 'passionate' about working there.
Staffing Levels
6/10
✓
There were enough staff on duty to support people safely and we saw that they had the skills to meet people's needs.
Training & Dev
6/10
✓
Staff received training when they first started working at the home and this was updated each year. Staff told us that they received other training, such as for specialised care needs.
Management
7/10
✓
The registered manager had an open-door policy and encouraged staff to raise ideas to empower them and people living at the home.
Programmes
4/10
!
Staff members supported people to take part in activities each day and included such things as attending day services... [Staff] sit downstairs with me and watch a movie. They take me to town to go shopping.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine support with basic outings like shopping and movies.
Staff members supported people to take part in activities each day and included such things as attending day services... [Staff] sit downstairs with me and watch a movie. They take me to town to go shopping.
Only standard training with yearly updates and some specialist sessions, no funded qualifications or career development paths.
Staff received training when they first started working at the home and this was updated each year. Staff told us that they received other training, such as for specialised care needs.
Staffing is adequate to meet needs with enough staff for conversations, but no details on team stability or proactive recruitment.
There were enough staff on duty to support people safely... Staff all told us there were enough of them and this allowed them to spend time with people in conversation or just to be with them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews