Working at 135 Norman Road
135 Norman Road, London, E11 4RJ
Operated by Jooma Care Homes Limited
3 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Stable staffing and a family-like culture shine through, but basic training and activities without specialist extras or a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
Safeguarding training and policies effective; medicines safely managed with audits; risks assessed with positive risk-taking encouraged.
Staff Culture
7/10
✓
'We are like a family'; staff comfortable raising concerns with management, positive interactions observed.
Staffing Levels
8/10
✓
Staff rota showed correct levels to meet needs; long-serving familiar staff described as 'like a family', safe recruitment checks completed.
Training & Dev
6/10
✓
Staff received training in mandatory areas like safeguarding, medicines, infection control; regular supervisions and appraisals provided.
Management
7/10
✓
Registered manager worked directly with staff, led by example; staff felt comfortable raising concerns and received feedback.
Programmes
6/10
✓
Each person had an activity schedule; supported in hobbies, social clubs, community outings, and daily living skills.
Points to consider
Staff get standard mandatory training and supervisions, but nothing extra like specialist courses or funded qualifications.
Training records showed that staff received training in areas such as risk assessing, health and safety, medicines, first aid, food safety and infection control.
Daily activity schedules and community support are in place, but no dedicated activities coordinator or special innovative programmes.
Each person had an activity schedule for each day and people's outcomes were recorded so staff could review with the person how the activity was going.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews