Working at 13 Manor Crescent
13 Manor Crescent, Byfleet, KT14 7EN
Operated by Glenholme Specialist Healthcare (Southern Region) Ltd
4 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel well supported with a positive culture and strong safety practices, but unstructured activities and some agency staff hold it back."
Safety & Risk
8/10
✓
Staff attended safeguarding training and understood their responsibilities... Medicines were managed safely... The medicines administration records we checked... contained no gaps or errors... Incidents were reviewed to identify learning.
Staff Culture
8/10
✓
Staff told us they were supported well by the management team... The team we have in here now is brilliant. The communication has really improved... Positivity is the key of this team. We support each other.
Staffing Levels
7/10
✓
There were enough staff on each shift to keep people safe and meet their needs. Permanent staff had been recruited since our last inspection, which had reduced the use of agency staff.
Training & Dev
7/10
✓
Per 2021 comprehensive inspection: The provider introduced a robust training and assessment programme... Staff had the opportunity to meet with their line manager regularly to discuss their role... professional progression.
Management
7/10
✓
Staff were well-supported by the management team and told us advice and support was available to them when they needed it. Staff confirmed their views and suggestions were encouraged and listened to by the management team.
Programmes
5/10
!
Per 2021 comprehensive inspection: dedicated sensory room which we observed was frequently used... large garden which had an in-ground trampoline... went out... to a local day centre... to the local shops.
Points to consider
No activities coordinator or structured programme, so mostly routine care with basic outings and sensory stuff.
Per 2021 comprehensive inspection: dedicated sensory room... large garden... in-ground trampoline... out to... day centre... local shops.
Still some agency workers and lots of new staff joining, so team not fully stable yet.
Where agency staff were used, they worked at the service regularly... There have been a lot of new staff starting here.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews