Working at 121 Watleys End Road
Winterbourne, Bristol, BS36 1QG
Operated by Milestones Trust
14 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by approachable managers in a lovely place to work with strong safety, but staffing is just enough under pressure and some training needs updating."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured provider met all IPC requirements including PPE, testing, vaccinations, outbreak management, risk assessments for safe outings.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt able to share opinions, had lots of supervision, called it 'a lovely place to work' with approachable managers.
Staffing Levels
5/10
!
Minimum staffing levels had been maintained to ensure people were safe and their needs were being met during COVID-19 pressures.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff completed training in safeguarding, moving and handling, basic life support, dementia awareness; some mandatory training not up to date but refreshers booked.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said 'it's a lovely place to work', managers are 'approachable; they mean well, they will listen' and felt supported by management.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Flexible timetable of activities including trips to cinema, shops, pubs, arts and crafts, music sessions, quizzes, day centres.
Points to consider
Staff numbers are just enough to get by, especially under pressure from COVID staff absences.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Minimum staffing levels had been maintained to ensure people were safe and their needs were being met.
Only everyday training like safeguarding and moving people, with some staff overdue on refreshers and no specialist development.
Per 2018 comprehensive inspection: Some mandatory staff training, for example, infection control and health and safety had not been kept up to date for some of the team. The registered manager had identified these shortfalls and the staff were booked on refresher courses.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews