Working at 121 Hassall Road
121 Hassall Road, Stoke-on-trent, ST7 2SL
Operated by The David Lewis Centre
4 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management and a positive staff culture shine alongside strong safety practices, although staffing and training are just adequate."
Safety & Risk
8/10
✓
Per 2019: Detailed risk assessments, safeguarding training, incidents reviewed, medicines safely managed and audited. Per 2020: Assured on infection control, PPE, testing, visitor risks.
Staff Culture
7/10
✓
Per 2019: Staff expressed pride in relationships, spoke positively about management support, felt listened to and valued.
Staffing Levels
6/10
✓
Per 2019: There were sufficient staff to meet people's needs. Staffing levels were adjusted flexibly in line with activity programmes.
Training & Dev
6/10
✓
Per 2019: Staff had received appropriate training monitored via matrix, regular supervision and appraisals, robust induction. Per 2020: Staff received training for role and COVID-19.
Management
7/10
✓
Per 2019: Staff spoke positively about the support they received from the management team; approachable and fair, listened to. Per 2020: Staff felt fully supported by the provider.
Programmes
6/10
✓
Per 2019: People supported to participate in an extensive range of activities, access community, leaflets for choices, 1:1 in activity programmes.
Points to consider
Staffing is adequate but nothing special, no details on staff retention or agency use.
There were sufficient staff to meet people's needs. Staffing levels were adjusted when people's needs changed and individual's 1:1 support was incorporated flexibly in line with their activity programmes.
Only standard training and supervision, no specialist courses or funded qualifications.
People were supported by skilled and competent staff who had received appropriate training. Training completion was monitored by the management team via a matrix.
Activities programme provides variety but no dedicated coordinator or specialist approaches, so days not highly enriched.
People were supported to participate in an extensive range of activities. Staff obtained leaflets detailing facilities and events which helped people to choose what they would like to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews