Working at 12 Collett Close
12 Collett Close, Stourbridge, DY8 4HS
Operated by Sanctuary Ltd
4 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel respected, supported and valued with quality training, but recruitment gaps and limited activities hold it back."
Safety & Risk
5/10
!
Staff had not always completed the required checks before administering medicines to people. For example, staff had recorded a medicine for one person as administered in duplicate records with differing stock counts.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. 'We are small but a happy family.'
Staffing Levels
5/10
!
'We have enough staff for people and if anyone was sick another member of staff or the registered manager will cover the shift, we are never short.'
Training & Dev
6/10
✓
The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service. 'We have regular training in all areas to help us to carry out our jobs.'
Management
5/10
!
Oversight of service delivery was still being embedded. Audits were still being embedded as they had not always identified when there were gaps in the employment and education records for staff.
Programmes
4/10
!
Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests.
Points to consider
Recruitment missed full job histories and education details for some staff.
The provider had not requested a full employment history and gaps in employment had not been fully explored. The provider had not always ensured application forms had been fully completed. For example, we found applications forms did not always contain staff education and qualifications.
Some medicine record errors and staff not always testing for infection before shifts.
staff had recorded a medicine for one person as administered in duplicate records with differing stock counts; not all staff were consistently lateral flow testing before each shift in line with current government guidance.
No activities coordinator or special programmes, just basic hobbies and outings.
Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews