Working at 12 Church Avenue Harrogate

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had training on how to recognise and report abuse.

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff felt able to raise concerns with managers.

Staff were recruited safely and received a robust induction and training package to meet the needs of the people they supported. Staff received support in the form of continual supervision, appraisal and recognition of good practice.

Staff supported people to pursue their interests and take part in activities in their local area including interacting online with people who had shared interests. People told us how they attended day services, sporting activities and social events independently.