Working at 12 Channel Lea

The provider had a proactive and positive culture of safety, based on openness and honesty... clear and robust risk assessments... Staff knew the signs to look out for of when they might suspect abuse... Where incidents and accidents occurred, thorough investigations were undertaken and learning was taken.

There were always sufficient staff to be able to support people in undertaking the things that mattered them... Staff themselves told us they were happy there were sufficient staff to safely manage people’s needs and that the hours they worked were safe. One staff member told us, “Yes, we have enough staff. You get the time to rest during the day when you need to.” There was a strong and consistent team at the service, many of whom had worked with the people they supported for many years.

Staff were recruited safely... They had training to ensure they had a confident knowledge in the needs of the people they were supporting, which was checked through regular supervisions and competency checks. All staff had completed safeguarding training.

People were supported to grow meaningful social connections, participate in their wider community and develop positive new interests and skills... staff had worked with one person to support them in joining a local book club... attending social events such as parties... one person was interested in volunteering in the local community.