Working at 118 Widmore Road

The provider had safeguarding adults and whistle blowing procedures in place and staff had a clear understanding of these... People's care files included risk assessments... Medicines were stored in a locked medicines room... Records showed that when an incident or accident occurred the manager investigated the incident and took action to reduce the likelihood of the same issues occurring again.

Staff were positive about how the service was run and the support they received from the manager. A staff member told us, 'I am very well supported by the manager, she listens to staff.'

We observed there were enough staff available at the service to support people with their needs. A staff member told us, 'We always have enough staff; the manager will book extra for emergency placements.'

Staff had completed training that was relevant to people's needs. This training included on medical conditions specific to people's needs, introduction to learning disabilities... Staff completed induction training in line with the Care Certificate... Records showed that staff received regular supervision with the manager.