Last updated: 9 February 2026
"Outstanding leadership, passionate staff culture and comprehensive training, although occasional agency staff use affects full stability."
2022 inspection: Assured on IPC/PPE/testing/visiting; per 2019: 'pro-active risk assessments/positive risk-taking, annual medicines competency, safeguarding training/confident reporting, incident trend analysis'.
Per 2019 comprehensive inspection: 'family-like atmosphere... without exception staff proud and passionate... open caring culture... staff felt very well supported and part of a team'.
Per 2019 comprehensive inspection: 'always enough staff... staff team had remained stable for the past 6 months' with robust recruitment; 2022 report notes measures to mitigate COVID staff pressures.
Per 2019 comprehensive inspection: 'highly effective and comprehensive training... 8-day induction, SCIP/PROACT, specialist in autism/dementia/BPD, regular supervision/appraisals/mentorship'.
Per 2019 comprehensive inspection: 'exceptionally motivated registered manager who inspired the staff team... outstanding leaders' with staff saying 'Both managers are excellent role models'.
Per 2019 comprehensive inspection: Distinctive approaches like 'person's Safe Chart', social stories, community partnerships (college/nursery), varied programmes including recording studio, employment, horse riding.
Some agency staff used occasionally alongside stable team, so not fully exceptional stability with no agency.
Per 2019 comprehensive inspection: 'An agency worker told us, "I have been programmed in to attend the service today to read through the care plans"'.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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