Working at 104 Tennyson Road

Medicines were managed safely with no gaps or errors in records. Risk assessments had been reviewed and updated on a regular basis. Staff had received safeguarding training.

Staff told us there was a whistle blowing policy in place. One staff member said, 'I would not hesitate to report someone if they were doing something wrong.' One staff member had recently been promoted to acting senior.

There were sufficient numbers of staff on duty, with varying skills, to provide support for people and their assessed needs. People told us there was always enough staff.

We saw a training matrix which showed all staff training was in date. Staff told us that they received regular supervision on a one to one basis.

People and staff we spoke with told us that the management was available and very supportive. There was an open door policy where people and staff could speak with the registered manager or the manager in training.