Working at 101 Cheam Road

People were protected from abuse because staff knew them well and understood how to recognise and report abuse. Appropriate arrangements for medicines... no discrepancies... Accidents and incidents were recorded and audited.

'It's like one big family where people look after each other'. One staff member told us, 'The people who live here have done so for a long time, it is their home. I love this job.'

There were sufficient numbers of staff on each shift to meet people's needs. The people living in the home and most of the staff had been there for more than five years.

The deputy and the registered manager's approach has really helped make the transition smooth and effective. Staff said they felt comfortable to approach either of the managers about anything they might want to discuss with them.