Last updated: 10 February 2026
"Hands-on management and supportive teamwork make staff feel valued, but routine activities without specialists and training lacking competency checks hold it back."
Peoples medicines were administered, stored and recorded safely... Risks to people were reviewed regularly... registered manager was clear how safeguarding concerns should be reported.
There was good teamwork and communication. Staff felt supported by the registered manager... Staff described ways in which they worked together as a team.
There were sufficient staff deployed to respond to people's needs promptly. Staff told us they had time to support people without rushing them.
People were supported by staff who had received appropriate training, tailored to their specific needs... Induction which involved shadowing... regular supervision.
The registered manager worked closely with staff providing 'hands-on' care... Staff spoke positively... 'Great support, I cannot fault [registered manager's name].'
People had individual timetables of activities, which included trips to local amenities... Staff supported people to identify what they enjoyed doing.
No specialist activities programmes or coordinator, so the role involves routine care plus basic local trips and outings.
People had individual timetables of activities, which included trips to local amenities, including shops, cafes, leisure and entertainment centres.
Training is standard with induction and supervisions, but no structured competency checks for complex care skills before the inspection.
we found there wasn't a structured competency based assessment in place, to assess whether staff were competent to deliver this level of care.
Staffing feels adequate now but adding an extra night worker will make a massive difference, suggesting nights can feel stretched.
A staff member told us, 'I believe we have enough staff. The additional member of staff that will work nights will make a massive difference to the people.'
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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