Last updated: 9 February 2026
"Staff feel supported in an approachable culture, but no permanent manager, inadequate training and unsafe medicines management are major weaknesses."
People were at increased risk of harm, because robust systems were not in place to make sure their medicines were managed and administered safely. Not all prescribed medicines had been recorded on people's medicine administration records (MARs).
Staff told us they felt supported and that management were approachable. One member of staff explained, 'I think everyone is really approachable. You never feel you can't ask...'
There were gaps in recruitment records. This meant we could not be certain the provider had followed a safe recruitment process when new staff were employed. The provider used agency staff when necessary to cover gaps in the rota.
Records did not evidence a thorough approach to the induction, training and monitoring of new staff's performance. New staff had been deployed without completing relevant training.
At the time of our inspection there was not a registered manager in post. The service had been without a registered manager since June 2022.
People were supported to take positive risks, access their wider community and pursue their hobbies and interests.
No permanent manager in post, so leadership and oversight have big gaps.
At the time of our inspection there was not a registered manager in post. The service had been without a registered manager since June 2022.
Staff training and inductions incomplete, with new staff missing key training on restraint and behaviours.
Records did not evidence a thorough approach to the induction, training and monitoring of new staff's performance. New staff had been deployed without completing relevant training, for example, in relation to the use of restraint or supporting people with behaviours that may challenge.
Medication records incomplete, risking missed doses and unsafe admin.
Not all prescribed medicines had been recorded on people's medicine administration records (MARs). This increased the risk people would miss doses of prescribed medicines.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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