Working at 1 The Avenue Knaresborough

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. People received the right medicines at the right time. Staff raised concerns and recorded incidents... to learn lessons.

One staff member told us, 'I'm very happy with the provider, I see myself being here a long time, it's like a big family... Staff felt respected, supported and valued by senior staff'

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The numbers and skills of staff matched the needs of people using the service.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say. Managers worked directly with people and led by example.