Last updated: 10 February 2026
"Staff felt like a big family, valued and supported with low turnover and visible management, although activities lack a dedicated coordinator."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. People received the right medicines at the right time. Staff raised concerns and recorded incidents... to learn lessons.
One staff member told us, 'I'm very happy with the provider, I see myself being here a long time, it's like a big family... Staff felt respected, supported and valued by senior staff'
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The numbers and skills of staff matched the needs of people using the service.
Staff received support in the form of continual supervision, appraisal and recognition of good practice. Staff were trained and skilled in using personalised communication systems and this were part of all new staff inductions.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say. Managers worked directly with people and led by example.
The provider had introduced a range of activities and social events... People were supported to participate in their chosen social and leisure interests on a regular basis.
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care with added outings, hobbies, and social events.
The provider had introduced a range of activities and social events to support with these changes and offer alternatives.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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