Working at 1 Longmore Road

Staff numbers are enough to keep things safe and get the job done, but nothing about a stable team with low staff turnover or easy workloads.

Staff told us there were usually enough staff at all times to do their job safely and efficiently.

Training covers the basics and some specialist topics like epilepsy care, but misses best practice updates such as yearly first aid refreshers.

We noted the training provided to staff at the service was not in line with the current best practice guidelines for ongoing social care staff training. For example, the provider's practice was to update staff training in first aid every three years.

There is a busy schedule of activities like community outings and day services to add variety to the day, but no dedicated coordinator or special innovative programmes.

People had access to a busy activity schedule. Each person had their own individual daytime plan, selected from different activities in which they were interested.