Working at 1 Hill Close

Safety risks like medicines stored next to a hot oven and dirty areas with dried poo on surfaces and no hand drying were not managed well.

dried excrement on various surfaces upstairs. The kitchen cupboards, fridge, freezer and oven were dirty... There were no facilities in the toilets or the kitchen for staff to dry their hands... one person's skin cream was not stored safely... The cabinet was positioned, pushed up against the oven housing. The veneer on both the cabinet and the oven housing were visibly scorched. This posed a risk of fire.

Staff deployment is unclear because rotas do not show shared night staff properly and no one was on site when inspectors arrived.

When we arrived, there were no staff present at 1 Hill Close... Rotas and dependency tools showed that no night staff were provided at 1 Hill Close. However... 2 night staff were shared between 1 Hill Close, 2 Hill Close and Hillcrest. This was not properly reflected in the rotas and dependency tools we saw.

Manager's checks missed problems like poor cleanliness and safety risks so oversight is not reliable.

there were areas of concern that had not been identified during these audits. This included shortfalls in the assessment and management of risk, shortfalls in cleanliness and a lack of clarity in relation to staff deployment... The provider had failed to ensure effective and robust governance systems were in place... breach of regulation 17 (governance)