Last updated: 10 February 2026
"Staff feel well supported by approachable management and enjoy a strong team culture, although staffing lacks long-term retention details and activities miss a dedicated coordinator."
Staff managed medicines safely... The provider ensured that lessons were learnt when things went wrong... risks were openly discussed in staff meetings.
All those we spoke with or who wrote to us told us how much they liked working at The Poplars and how well they worked as a team. 'It's a pretty good, all-round team... we all get along.'
Staff told us there were always enough staff. Relatives were fully satisfied that there were enough staff to support their family members.
'The training I receive is excellent. As well as the mandatory training we have additional training specific to the individuals we support.'
Staff felt very well supported... 'I have always found management very approachable, motivational and flexible in giving me support in my role.'
Staff offered people a wide range of opportunities to try new activities or do things they had previously enjoyed... learning to put their plate in the dishwasher, buying their own drink while out.
Staffing is enough to cover shifts safely, but no details on staff staying long-term or using hardly any agency workers.
Staff told us there were always enough staff. Relatives were fully satisfied that there were enough staff.
Activities include outings and helping people learn new skills, but no dedicated activities coordinator or special named programmes to vary the work.
Staff offered people a wide range of opportunities to try new activities... We are proud of all the small things people achieve... such as learning to put their plate in the dishwasher.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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