Working at 1 Fengates Road
1 Fengates Road, Redhill, RH1 6AH
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Hands-on management and robust safety foster a positive culture, but unstructured activities and occasional agency cancellations are drawbacks."
Safety & Risk
8/10
✓
People were kept safe from the risk of abuse... Risks to people were regularly assessed... Systems and processes for the management of people's medicines were robust... Staff learned from incidents.
Staff Culture
7/10
✓
There was a positive culture within the staff team... Staff said they enjoyed working at 1 Fengates Road, one member of staff told us, '[Registered manager] really cares and he creates a pleasant atmosphere with the staff.'
Staffing Levels
6/10
✓
There were enough staff deployed to support people safely. There was a well-established staff team... 'Sometimes if we book for agency they will cancel at the last minute. We as [contracted] staff step in and do the extra.'
Training & Dev
6/10
✓
Training records showed that staff received the training they needed for their job roles... New staff received an induction... Regular supervisions gave staff the opportunity to discuss training and practice.
Management
8/10
✓
The registered manager took a hands-on approach and was integral to the effective running of the service on a day to day basis. A member of staff told us, 'If there is something you don't know [registered manager] will help you. Some managers are not like that but he takes time with you.'
Programmes
4/10
!
People led varied lives... supported to follow interests... go to a bus fair... shopping... coffee and cake... walks... choose meals from cookery books.
Points to consider
No dedicated activities coordinator or structured programme, so the role involves mostly routine care and basic outings like shopping or walks.
No mention of activities coordinator, pet therapy, gardening, or named specialist programmes; support limited to outings, shopping, coffee, walks, and meal choices.
Staffing is adequate but some agency workers are used and sometimes cancel at short notice, with permanent staff covering extra.
'Sometimes if we book for agency they will cancel at the last minute. We as [contracted] staff step in and do the extra.'
Only standard training with induction and supervisions, no specialist courses or funded qualifications mentioned.
Training records showed that staff received the training they needed... One member of staff told us, 'I get the training I need. I would prefer to have face to face training.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews