Last updated: 10 February 2026
"Staff feel supported by managers with good training and a positive culture, although staff retention and activities lack depth."
Safeguarding and whistleblowing policies and procedures were in place and staff were aware of the procedures... Risk assessments enabled staff to manage identified risks whilst ensuring people's rights and independence was promoted and respected. Positive risk taking was supported.
One member of staff commented, 'I'm very passionate about providing good care and there is a good staff culture here. The manager has brought a positive energy to the service and she supports us all to learn and grow.'
Staff told us there were enough staff available to support people appropriately and staff rotas confirmed planned staffing levels were consistently maintained.
Staff received supervision, support, training and an appraisal of their practice and development. Training was regularly provided in a range of topics and specialised areas such as moving people safely, emergency medicines administration, conflict resolution, personal safety and positive behaviour support amongst many others.
Staff were positive about how the service was run and the support provided by the registered and deputy manager. One member of staff commented, 'I feel really listened to here and very well supported. There is an open and inclusive culture.'
People were supported to access local community facilities and to venture further afield... staff also supported and encouraged people to use public transport when suitable... staff supported one person... to clear up the bad apples... prepare the good apples and bake an apple pie.
Staffing is adequate with enough staff on rotas, but no info on staff staying long-term or low agency use.
There were enough staff to meet people's needs and recruitment systems worked to reduce identified risk.
Activities include outings and gardening, but no dedicated coordinator or specialist programmes to make the role more varied.
People were supported to access community services and to participate in activities of their choosing that met their needs.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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