Last updated: 10 February 2026
"Staff receive consistent training, supervision and support, feeling well supported, but risk assessments lack detail and activities are mostly group-based."
Risks were not always comprehensively assessed and lacked person-centred detail regarding how to reduce risks at times.
Staff felt well supported by the acting and area manager. They had not always been supported effectively during the past 18 months.
There was some reliance on agency staff but the impact of this had been minimised by the provider ensuring they used the same agency staff consistently.
Staff received a consistent induction, supervision, training and support, which enabled them to meet people’s care needs.
Leadership arrangements and governance had not always been clear, with delegation and champions only coming into place recently.
Relatives felt there could be more social activities and opportunities to try new things.
Risk assessments are not always detailed or person-centred, and infection control has issues like poor cleaning and rusted rails.
There were a range of environmental and infection prevention and control risks that had not been appropriately managed.
Few individual activities or creative programmes, mostly group outings so the role feels routine.
A culture of group activities and a group environment had developed over the years, which was not in line with good practice.
No permanent manager in post, acting manager in place but past oversight and governance problems.
Leadership arrangements and governance had not always been clear, with delegation and champions only coming into place recently.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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