Last updated: 9 February 2026
"Visible approachable managers inspire a strong satisfied team with low staff turnover and effective training, although some agency staff were used after Covid."
Staff protected people from harm by identifying risks associated with their support and managing these effectively. Staff assessed risks to people's health, safety and wellbeing and created detailed support plans.
The registered manager consistently motivated and inspired their staff, which had resulted in a strong team spirit and high levels of staff satisfaction.
Staff turnover was low, which supported people to receive consistent care from staff who knew them well and placed their wishes, needs and rights at the heart of everything they did.
The management team effectively operated a system of training, competency assessments, supervision and appraisals. This enabled staff to develop and maintain the required skills and knowledge to support people according to their needs.
The registered manager and the learning and wellbeing manager were highly visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
People had the opportunity to complete land based vocational courses in relation to garden, ground, orchard and nursery maintenance... hospitality... Each person had the opportunity to learn 'Readiness to Work Skills'.
Some agency staff were used after Covid, but retention is good now with recruitment perks like staff transport.
Some relatives told us there had been reliance on agency staff due the impact of the Covid pandemic but consistently praised the provider for initiatives to recruit further staff. For example, the provision of staff transport.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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